Help & Support
If you will not find answers for your questions please contact us.
Sync is not working
- If you want to use sync to web, make sure it's not blocked by firewall or antivirus
- Please note sync to web works one way and allow to submit links from windows application to web.
Windows Security compatibility
If you are running screenshot under user account and browser under administrator account, you might not allow to do drug and drop. and browser should run using same account.
IE SmartScreen Filter doesn't allow to install
SmartScreen Filter Run Solution
Screenshots synced to online
If sync is on all screenshots are synced to online account and every page getting unique ID for online access.
If user removing Screenshots from desktop application then it will be removed from online account as well.
if there is no internet connection when user remove slide then user will need to go to online account and remove screenshots from there